Yes, we know Deshorn Brown, (my wife's favorite player), Marvell Wynne, (my daughter's favorite player), Drew Moor, and those who take the field for our beloved Colorado Rapids. They get the headlines, but for many fans, we know that those who work behind the scenes are just as important to the organization. If it were not for their service, experience, and love for the Rapids specifically and this beautiful game in general, we'd have no one in the stands to pull for our boys in Burgundy.
As we kick off the first of what we hope are a long line of interviews of those working behind the scenes for the Colorado Rapids organization, we take time to interview known and loved by many STHs, Service Specialist Dillon Ross.
MP: What do you do for the Rapids? For how long? Where were you before coming on-board?
DR: I’m part of The Colorado Rapids Service Team that is responsible for helping to maximize the Season Ticket Holder experience by providing customer service, account management and unique game day experiences. I have been a part of the Colorado Rapids organization full time for 18 months and served two stints as an intern before that.
MP: What's the most gratifying part about your position with the Rapids?
DR: The most gratifying part of my job is the people I get to work with. I get to work in a business that I am passionate about while helping people truly enjoy their experience as Season Ticket Holders. If someone isn’t enjoying their time out at Dick’s Sporting Goods Park I take that personally and work to make sure we turn that experience around.
MP: Are you a lifelong soccer fan? If not, when did you pick up the sport? Who were some of your favorite teams and players to watch and support?
DR: I must admit I didn’t grow up playing soccer or watching a ton of it. My first real exposure was the 2010 World Cup, I’ll never forget Landon Donovan’s goal in stoppage time against Algeria. That’s when soccer clicked for me. The USMNT always had my support but the 2010 team really got me involved.
MP: What are your thoughts about MLS and its movement among those in the US and worldwide?
DR: MLS has done a great job promoting the game and gaining respect from leagues and countries around the world. The World Cup was huge for not just MLS but soccer as a whole in America and it certainly helped that MLS sent over twenty players to Brazil. It’s extremely exhilarating to work in a sports business where you can see the growth and excitement build week to week.
MP: Lastly, any way I can convert you from being a Kentucky Wildcat fan and come over to the good guys, Marlon Hairston's Louisville Cardinals?
DR: Once Marlon Hairston raises the MLS Cup above his head I will be a little more partial to the Louisville Cardinals. Heck, I may even get a Cardinals jersey.
Send Dillon a tweet of appreciation to @DRossMLS.
What about you? Who would you like to see the BW interview?